Welcome to our Frequently Asked Questions (FAQ) page for our webshop specialising in car manuals and service books. Here, you'll discover answers to the most commonly asked questions about our company, the products we offer, and the services we provide.
To easily track your order, you can access the track & trace info in your account's order overview. Additionally, we will notify you via email as soon as your order is shipped out.
To obtain shipping information for your order, we kindly request you to reach out to us via our contact form. Please ensure to include your order number in the message, and we will be more than happy to assist you with the necessary details.
Yes, you can make changes to your order before it goes into production. However, once the order has been put into production, it may not be possible to make any changes. To make changes to your order, it is recommended that you contact our customer support as soon as possible.
Due to our on-demand printing process, canceling an order is typically not possible. However, if you need to cancel your order, we recommend contacting us as soon as possible. We will promptly inquire with our production partner regarding the status of your product. If it has not been produced yet, we will request cancellation of the order on your behalf.
For assistance with any issues related to your order, we kindly request you to contact us using our contact form. Please provide your order number in the message, and we will be more than happy to help you by identifying and resolving any problems associated with your order.
Typically, we aim to produce your order within 1-2 business days. Following production, your order will be shipped to your designated destination. The exact shipping time may vary based on your location. To obtain the most accurate estimation, we recommend utilizing our track & trace information, which will provide you with real-time updates on the status and expected delivery time of your order.
To access the details and status of your previous order, kindly visit your account page. There, you will find comprehensive information regarding your order, including its status and any relevant updates.
If you have received a damaged or missing product, or if there is a problem with the quality of the products you have received, we kindly request you to contact us through our contact page. Please ensure to mention your order number in your message. Our team will promptly address the issue and provide assistance to resolve the matter.
Please note that although our product images showcase the content full color, the actual interior of the book is printed exclusively in black and white. The colors seen in these images serve solely for illustrative purposes to enhance your viewing experience.
However, the book cover is indeed printed in rich, full color.
Certainly! Shortly after placing your order, we will provide you with a link to leave an online review and share your experience with us. We greatly value your feedback and look forward to hearing about your thoughts on our service.
If you have any inquiries about a particular product that are not addressed on the product page, please don't hesitate to contact us through our contact form. We will promptly attend to your question and provide you with the information you need.